Existing since late 2018 as a newly established unit at LOST within the protection department, the Case Management unit has a significant number of case workers who work and coordinate with 82 different municipalities in Beqaa. Case workers attained the national level of practice by understanding each of the following 4 case management standards: Case Identification (screening) and Assessment, Planning, Monitoring, Evaluation and Outcomes. Social networks and expertise are extremely utilized to detect and refer stateless low to high risk protection cases to the case management team, which provides them with full legal guidance and assistance. Within the first 3 months, 83 health cases were targeted by LOST’s case management team, in addition to several trainings on case management, child labour, and judgment reporting conducted in the period from August, 2018 to January, 2019.
Success Story:
Rim and Sarah (aliases) are two sisters each born with a congenital abnormality, a hole in the heart. The girls have not been to a specialist due to the family’s critical financial situation, because they couldn’t afford the high costs of Echocardiography and Electrocardiogram. The parents lived with permanent worries, and tension was dominant for years.
The case management team at LOST learned about the girls’cases, where a dedicated case worker made a remarkable effort to help the family. The case worker was able to get the girls to do Echocardiography and tests, usually costing a fortune, for free at Hotel Dieu de France, one of the few leading Lebanese medical centers. The results showed that the girl’s medical situations are good, and that the holes have closed on their own.
After years of living in constant anxiety and distress, the family was finally reassured and relaxed knowing that their children are fine. Providing psychological relief and orientation for emotionally overwhelmed and distraught survivors is one critical aspect that the case management team at LOST works on, believing that they rise by lifting others.
